Help
Frequently asked Questions
Try to use very light pressure when picking up the DOTZ®. Alternatively, you can use one of these techniques; pick the DOTZ® up from the side or twist your stylus a little as you lift off when placing the DOTZ® onto the canvas.
Have you removed the protective film from the top and bottom of the wax piece? You need to do this in order to coat/load the head of your stylus with the wax.
Many of our crafters use their left over DOTZ® to decorate other items in their homes. Using our DOTZ® STICK, you can decorate items like Table Runners, Coasters, Mirrors, Mobile Phone Covers, Hair Accessories, Jewelry etc. Also, Cardmakers, Costume Designers and Scrapbooking enthusiasts find that our DOTZ®add extra dimension and sparkle to their creations.
Roll your new canvas in the opposite direction and hold for 30 seconds before you start your project. Our fabric is wrinkle and crease free.
You can apply our DOTZ® STICK to the area. Using 3mm thickness, allow to dry clear and then dot. You are welcome to send us a photo of this area of your project if you need further assistance.
No they don’t under normal conditions. Once your project is complete, roll an empty bottle or rolling pin over the DOTZ® surface to ensure that all the DOTZ® are secure and flat on the adhesive surface. For designs with special DOTZ®, apply pressure with fingers.
Many of our crafters find that gently wiping the area using a baby wipe helps to remove any excess Adhesive.
No sealant is necessary for genuine DIAMOND DOTZ® brand of kits. Spraying or applying any other substances to the DOTZ® surface will affect the sparkle and quality of our non-toxic components. Ensure that all the DOTZ® are flat on the surface by rolling an empty bottle or a rolling pin over the completed project.
No sealant is necessary for genuine DIAMOND DOTZ® brand of kits. Spraying or applying any other substances to the DOTZ® surface will affect the sparkle and quality of our non-toxic components. Ensure that all the DOTZ® are flat on the surface by rolling an empty bottle or a rolling pin over the completed project.
Glass is optional according to personal preference and is not required nor encouraged as it is reflective.
Our pillowcases are meant for decorative use only however if they become soiled, you can turn them inside out and hand wash gently in cool water using a mild white soap. Dry flat in the shade on a white towel. Do not dry clean or wash in the washing machine.
Yes! That is how we store our completed projects. Roll with the dotz facing inwards and keep in their original box until you are ready to frame them.
Inwards preferably.
Knead the wax with your clean/warm fingers for about 30 seconds. The wax should soften again so you can continue to use it. Alternatively, please contact us if you need further assistance.
We suggest starting from the bottom right corner if you are right-handed or bottom left corner if you are left-handed. Work your way to the opposite corner by focusing on completing one shade/symbol section at time. This way, your hand will have a dotted section to rest on and you avoid touching the adhesive areas too much. Once you have dotted the entire bottom section, peel the protective film further up and repeat the process. Avoid letting your hand or sleeve touch the adhesive areas too much before you dot them. You want to protect the adhesive area from skin, clothing, hair and dust as much as possible. A clean adhesive area ensures easy and secure dotting. Happy dotting!!
Gently shake your tray from side to side. The DOTZ® will settle into the rivets of the tray with the flat side down and round/sparkling side up. Avoid over filling your tray as too many DOTZ® do not settle easily on their flat sides.
Please email us the details of your DIAMOND DOTZ® Kit Number, Design Name and the DOTZ® shade number you are short of. Please also tell us which Country you are situated in. We will either direct you to your closest store where you can find the DOTZ® shade you need or we will arrange to send the needed DOTZ® to you. Email: customerservice@diamonddotz.com
Our DIAMOND DOTZ® canvas is specially crimped on the edges to avoid fraying. If you need to cut it (for example trim before framing), do not pull at the edges.
We have Distributors in many Countries of the World. Please visit the Where to Buy section of our web site for the contact details of your nearest Distributor. Alternatively, please email us the details of where you live and we will assist you. Email: customerservice@diamonddotz.com
Please email us the details of your DIAMOND DOTZ® Kit Number and Design Name. Please also tell us which Country you are situated in. We will email you the list of DOTZ® shade numbers that are used in your kit. Email: customerservice@diamonddotz.com